![]() Or they might not be able to reach a human being at all.Ī recent $5 billion settlement with the Federal Trade Commission (FTC) brought along with it a slew of new privacy rules for the company, which CEO Mark Zuckerberg said would require the work of “hundreds of engineers.” But when it comes to customer service staff – representatives needed to deal with users who are confused or need help in the aftermath of an account hack – Facebook is lacking, according to consumer advocates and users who have dealt with hacks firsthand. ![]() The social network uses automated systems to detect suspicious activity and reset people’s passwords, but anything beyond that forces users to wind their way through an unhelpful labyrinth of customer support reps with limited administrative access. Instagram now lets you see why the same accounts keep appearing in your feedįacebook’s billions of users have little recourse when their accounts are hacked or otherwise compromised. Mark Zuckerberg explains why Facebook didn’t block Trump’s Minnesota post Your Facebook account could get multiple profiles for different interests
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